Are Your Gems natural or Lab Created?
A) Yes, we use all real, untreated gemstones. We do not carry synthetic stones.
Do you have a catalog?
A) Currently we have a virtual catalog. Our entire product line is online, We do not have physical catalog.
What metal do you use?
A) All are stones are studded in 92.5 Sterling Silver.
What is Sterling Silver?
A) Silver is a soft metal in its pure form, too soft to be used for jewelry and other items, so it's mixed with other metals to make it more durable. A popular silver mixture, called an alloy, is known as sterling silver.
Do your gemstones look as good as they do in pictures?
A) Yes, they do.
Order And Billing
Do I have to pay sales tax?
A) NO, JewelValley.com doesn't charge any sales tax.
How will I know if my order is confirmed?
A) You will receive a confirmation email from JewelValley.com
What Credit Cards does Jewelvalley.com accept?
A) We currently accept Visa, MasterCard, and Discover. PayPal and Google Checkout.
Can I cancel my order?
A) Unfortunately, once the order has been shipped, it cannot be cancelled. But, if you are not fully satisfied with your purchase, you will have the option of returning it.
If i decide to cancel my order, can I simply refuse to accept the order when it is delivered?
A) After you placed an order and once your payment has been verified, you are obligated to the purchase. You may return the items if you are not 100% satisfied. However, if you refuse to accept the order shipment when it is delivered to you, we are not able to process the return.
What is your return policy?
JewelValley.com is devoted to provide 100 % customer satisfaction. But if for any reason you are not completely satisfied with your purchase, Jewel Valley is pleased to offer the highest standards of customer service. If you would like to return for refund or exchange, Jewel Valley offers a 30 day money back guarantee.
- Product must be returned within 60 days from the date of shipment.
- Please email us to get your return authorization code.
- Please include all original packaging and material.
- Returns will be processed within 4-5 business day’s .Refunds will be given for the original price on your receipt. Jewel Valley cannot refund shipping charges unless it’s a result of our error.
- Any item with evidence of damage, engraved, worn and resized by jeweler other than Jewel Valley will not be returned.
Shipping & Delivery
Do you ship to countries other than United States?
A) Yes, we ship all over the world.
Can I ship to an address that is different from my billing address?
A) Yes, you can.
How long after I order will my item be shipped?
A) We ship your order within 24hrs after your payment has been verified. Please be sure the contact information is correct. If we have a question, we may need to contact you to complete the order.
How will I know my order is shipped?
A) If your order is shipped by Express Method, a tracking number will be emailed to you, and you can track your order online.
Do you Ship to PO Boxes?
A) Yes, we ship to PO Boxes. Please allow additional time for orders shipped to these addresses.
Do you offer Saturday Delivery?
A) We do not offer Saturday deliveries at this time. However, USPS orders may be delivered on Saturday.
What is difference between Shipping and Billing Information?
A) Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit cards billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn't match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.
Do you save my Billing and Shipping Information?
A) Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.
a. Free Regular Shipping (5 – 7 business days) - FREE
b. USPS Priority Shipping (2-3 days) – 9.99
c. USPS Express (Overnight) - $35.99
d. FedEx 2 day - $29.99
e. FedEx Overnight - $39.99
Account Profile Questions
Why do I need to register?
A) You will be able to view your order history and will get e-mail updates. You will be notified when we have promotions.
How do I Unsubscribe?
A) Send us an e-mail with subject: Unsubscribe and include the registered e-mail you want to be removed.